You
Why were refunds higher in September?
Assistant
Refunds in September came to $7,420 across 31 charges.
- 18 were duplicate charges from the checkout retry bug, fixed Sep 19.
- Excluding those, the refund rate is 0.4%, flat on August.
You
How much of the refunds was the duplicate charge bug?
Assistant
The 18 duplicates total $3,960 and have all been refunded in full. The customers were emailed the day after the fix on Sep 19.
You
What explains the other 13?
Assistant
Remaining 13 refunds, $3,460:
- 7 requested within 14 days of purchase
- 4 downgrade disputes
- 2 fraud
None of them is unusual for a month this size.