Admin role change auditAdmin role change audit
You
Check that every admin role change had an approved request.
Assistant
Admin role changes in the last 30 days: 6.
- 5 match approved access requests.
- 1 has no ticket: Jamie Chen was granted billing admin on Oct 2. I asked their manager to confirm.
You
Who granted Jamie Chen the billing admin role?
Assistant
The grant with no ticket:
- Who: Jamie Chen, billing admin.
- Granted by:
s.patelon Oct 2 at 16:40. - Context: same day as the month-end close, so likely urgent finance access.
You
Has the manager confirmed?
Assistant
Jamie's manager confirmed the request was verbal and approved it. I asked Finance to file the missing ticket retroactively and linked it to the audit record.
You
How do we stop this from happening again?
Assistant
Suggested control: require a ticket ID in the grant form so role changes without a request cannot be submitted. I can draft that change for the access tooling.