You
How many open security tickets are past their SLA?
Assistant
Here are the open security tickets by age:
- Over 30 days: 4 (SEC-388, SEC-391, SEC-395, SEC-402)
- 15 to 30 days: 7
- Under 15 days: 12
SEC-388 is the only high-severity item past its SLA; I pinged the owner.
You
What is SEC-388?
Assistant
SEC-388: high severity, due 36 days ago, owned by the identity team. It tracks removing legacy API keys with no expiry.
I pinged the owner and asked for a revised date.
You
Any reply from the owner?
Assistant
The owner replied: the legacy keys are used by one partner integration and rotation needs partner sign-off. Proposed new date is Nov 14.
You
Is Nov 14 acceptable?
Assistant
Nov 14 is reasonable if the partner call happens this week. I would accept it and mark the ticket as SLA-exception with that note.